Warranty Claims Specialist

4 weeks ago


Cumbernauld, North Lanarkshire, United Kingdom Park's Motor Group Full time

About the Role:

We are seeking a skilled Warranty Administrator to join our team at Park's Motor Group. As a Warranty Administrator, you will be responsible for administering our warranties, supporting our branches and their customers, and ensuring maximum return from our manufacturers.

Key Responsibilities:

  • Preparing and submitting claims to manufacturers accurately and efficiently
  • Selecting claims to support key work streams and delivering commercial effectiveness
  • Preparing claim forms and supporting material for all branches within expiry timeframes
  • Ensuring maximum return from all our manufacturers for all warranty work
  • Inputting, updating, and monitoring manufacturer warranty payments
  • Inputting, updating, and returning warranty parts to our manufacturers and reconciling warranty schedules
  • Developing relationships with other staff members, specialist repairers, and manufacturers' representatives
  • Managing and maintaining updated knowledge on all warranty procedures and documentation

Requirements:

  • Knowledge of warranty administration gained from experience
  • Ability to work well under pressure and handle conflicting demands
  • Professional manner and ability to demonstrate integrity, discretion, and objectivity
  • Ability to meet deadlines without compromising on quality
  • Strong communication and interpersonal skills
  • Expertise in Kerridge system, manufacturer systems, and Microsoft packages
  • High level of attention to detail and ability to present data to all levels of staff and management

About Us:

Park's Motor Group is a leading automotive retailer with a commitment to excellence and customer satisfaction. We offer a fantastic opportunity for career development and progression from a Warranty Administrator and beyond.



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