Spa Operations Manager

1 month ago


St Albans, United Kingdom Sopwell House Full time
Job Overview

We are seeking a skilled Spa Supervisor to lead our team in delivering exceptional customer experiences. As a key member of our spa team, you will be responsible for creating a warm and welcoming environment that exceeds our guests’ expectations.

Main Responsibilities

  • Lead the spa team in creating outstanding experiences for our guests
  • Provide consistent high standards of customer service, ensuring every guest feels valued and cared for
  • Manage the spa department, overseeing daily operations and ensuring seamless delivery of services
  • Deal with membership enquiries, show rounds, and other customer-related tasks
  • Ensure the spa and leisure environment is safe and clean, protecting our employees and guests
  • Address complaints promptly and efficiently, providing a resolution that meets our high standards
  • Assist with check-ins for spa days and overnight breaks, ensuring a smooth and stress-free experience for our guests
  • Maintain positive employee relations, fostering open communication and a collaborative team environment
  • Provide regular performance management support to operational staff, helping them grow and develop in their roles

Requirements

  • Minimum two years’ experience in a similar position in a four or five-star establishment
  • Proven experience in customer care, delivering 5-star standards consistently
  • Good computer literacy in Microsoft Word, Excel, and PowerPoint, with the ability to learn new systems quickly
  • Ideal qualifications include First Aid and Emergency Responder certification, as well as Pool Plant training

What We Offer

  • A wide range of training and development opportunities to help you grow and succeed in your role
  • Free staff meals and parking, making your work-life balance easier
  • Discounted food, beverage, accommodation, and spa services, because we want you to enjoy the benefits of working with us
  • 28 days’ holiday, giving you time to relax and recharge

Sopwell House is a dynamic and evolving environment, where you will have the opportunity to grow and develop your skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we would love to hear from you.


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