Senior SPA Attendant

7 days ago

St Andrews, United Kingdom Kohler Full time

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**

Kohler Waters Spa at the Old Course Hotel, Golf Resort & Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It's the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.

We have an exciting opportunity for a Senior Spa Attendant to join our team. This role is an integral position within the team, contributing to the overall guest.

The Senior Spa Attendant will provide a friendly, efficient, and professional first impression to everybody arriving at the Spa and Leisure. They will ensure that all shifts run smoothly and efficiently, take responsibility for the entire Spa and Leisure Attendant Team (Day and Night Team), and have a strong overall awareness of all Front and Back of House areas. Senior Spa Attendant will need to lead by example making sure the team are constantly maintaining Spa and Fitness cleanliness at the highest standard according to Preferred Hotel and Health and Safety Standards.

Other responsibilities include training & development of the Spa Attendant team, making sure team are feeling appreciated and looked after.

**Specific Responsibilities**
- Responsible for maintaining the day-to-day cleanliness and hygiene of all areas of Spa and Fitness Centre in accordance with the Health and Safety legislation.
- Provide direct support to Spa Management Team when required. This may include deputising in their absence, assisting with handling of complaints, problem solving, making sure Spa runs smoothly.
- Interact and communicate effectively with members, team members, guests, and management team.
- Train Spa Attendants, update standards operational procedure when needed. Act as a role model for all levels of Spa Attendants; consistent mentoring and training.
- Responsible for cleaning stock control, undertake stock takes, and process orders as requested.
- Assist with any Spa events as required, help to run any events within the Spa.
- Produce and overview Rota on daily/ monthly basses, control labour cost.
- Actively participate in Spa Attendant recruitment process.
- Monitor training for new members of staff and to ensure all training is documented.

**About You**

You will be an enthusiastic, well presented, friendly and confident individual who has excellent interpersonal and organisational skills with a flexible approach. You will enjoy working as part of a team but can also work independently. Ideally, you will have previous customer service and management experience within hospitality.

**Salary**

This is a permanent contract working 40 hours per week across 5 days out of 7 including weekend and evening work. A competitive salary of £28,260.96 is offered along with a vast range of associate benefits.

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