Lead Customer Operations Manager

4 days ago


Chester, Cheshire, United Kingdom Royal Mail Full time
About the Role

We are seeking an experienced and skilled Operations Manager to lead our Customer Operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency.

Key Responsibilities
  • Lead and develop a team of Customer Operations Managers to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Manage and analyze data to inform business decisions and drive continuous improvement
  • Develop and implement training programs to enhance team skills and knowledge
Requirements
  • Proven experience in a leadership role, preferably in a customer-facing industry
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong business acumen, with a deep understanding of customer needs and market trends
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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