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Lead Customer Operations Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Operations Lead to join our team at Royal Mail. As a key member of our leadership team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business growth.
Key Responsibilities
- Lead and develop a team of Customer Operations Managers to achieve business objectives and deliver exceptional customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency
- Manage and prioritize multiple projects and initiatives to achieve business objectives
- Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements
- Proven experience in a leadership role with a focus on customer service and operations
- Strong leadership and management skills with the ability to motivate and develop a team
- Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders
- Ability to analyze complex data and develop insights to inform business decisions
- Strong problem-solving and analytical skills with the ability to think critically and creatively
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us
Royal Mail is a leading provider of postal and parcel services in the UK. We are committed to delivering exceptional customer service and driving business growth through innovation and excellence.
