Customer Service Delivery Lead
4 weeks ago
At Encirc Ltd, we are seeking a highly skilled Customer Services Delivery Manager to lead our customer services teams across two sites. The primary responsibility of this role is to deliver best-in-class service, with customer satisfaction as the core objective.
Key Responsibilities:- Lead and develop the customer services teams to support the long-term strategy of Encirc Ltd.
- Develop and implement strategies to improve customer satisfaction and service delivery.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- Proven experience in customer service leadership roles.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
What We Offer:
- A competitive salary of £50,000 - £54,000 DOE.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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Customer Service Delivery Lead
4 weeks ago
Chester, Cheshire, United Kingdom Encirc Ltd Full timeCustomer Services Delivery ManagerJob Summary:We are seeking a highly skilled Customer Services Delivery Manager to lead our customer services teams across two sites, focusing on delivering exceptional service and exceeding customer satisfaction targets.Key Responsibilities:Lead and develop the customer services teams to support the long-term strategy of...
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Customer Service Delivery Lead
4 weeks ago
Chester, Cheshire, United Kingdom Encirc Ltd Full timeCustomer Services Delivery ManagerJob Summary:We are seeking a highly skilled Customer Services Delivery Manager to lead our customer services teams across two sites, focusing on delivering exceptional service and exceeding customer satisfaction targets.Key Responsibilities:Lead and develop the customer services teams to support the long-term strategy of...
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