Customer Service Delivery Lead

4 weeks ago


Chester, Cheshire, United Kingdom Encirc Ltd Full time
Customer Services Delivery Manager

At Encirc Ltd, we are seeking a highly skilled Customer Services Delivery Manager to lead our customer services teams across two sites. The primary responsibility of this role is to deliver best-in-class service, with customer satisfaction as the core objective.

Key Responsibilities:
  • Lead and develop the customer services teams to support the long-term strategy of Encirc Ltd.
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven experience in customer service leadership roles.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.

What We Offer:

  • A competitive salary of £50,000 - £54,000 DOE.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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