Customer Experience Manager
3 weeks ago
About the Role
This is a Customer Experience Manager opportunity to lead by example and drive exceptional customer service. The ideal candidate will have a track record of delivering outstanding performance, coaching and developing their team, and taking ownership of operational aspects.
Key Responsibilities
- Coach and motivate team members to achieve goals and targets
- Lead by example in delivering exceptional customer experience
- Assist the Branch Manager in the day-to-day running of the store
- Share best practice and drive a positive work environment
- Act as an ambassador for our group values and lead a winning team
What We're Looking For
- Excellent communication and leadership skills
- Proven experience in retail or commercial sales
- Able to inspire and motivate a team to deliver outstanding results
- Passion for fantastic customer service
- Commercial awareness and a willingness to learn
Benefits
- Retail Bonus Scheme and uncapped commission
- Progression and development opportunities
- 30% colleague discount and 15% friends and family discount
- Generous holiday allowance and paid days to volunteer
- Group Pension Scheme and Life Assurance
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