Customer Experience Manager

3 weeks ago


Chester, Cheshire, United Kingdom DFS Furniture Ltd Full time

About the Role

This is a Customer Experience Manager opportunity to lead by example and drive exceptional customer service. The ideal candidate will have a track record of delivering outstanding performance, coaching and developing their team, and taking ownership of operational aspects.

Key Responsibilities

  • Coach and motivate team members to achieve goals and targets
  • Lead by example in delivering exceptional customer experience
  • Assist the Branch Manager in the day-to-day running of the store
  • Share best practice and drive a positive work environment
  • Act as an ambassador for our group values and lead a winning team

What We're Looking For

  • Excellent communication and leadership skills
  • Proven experience in retail or commercial sales
  • Able to inspire and motivate a team to deliver outstanding results
  • Passion for fantastic customer service
  • Commercial awareness and a willingness to learn

Benefits

  • Retail Bonus Scheme and uncapped commission
  • Progression and development opportunities
  • 30% colleague discount and 15% friends and family discount
  • Generous holiday allowance and paid days to volunteer
  • Group Pension Scheme and Life Assurance


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