Customer Experience Manager Contract
4 weeks ago
About the Role:
As a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.
Key Responsibilities:
- Lead a medium to large in-store team, assigning tasks and planning breaks, creating rotas, and addressing performance issues.
- Work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.
- Provide a brilliant handover from each shift to the next, ensuring a smooth transition of responsibilities.
- Support the development of your team, helping them to put themselves in the customers' shoes and take genuine pride in delivering a better service.
What We Offer:
- A clear induction and orientation program to help you settle into your new role.
- A training plan specific to your needs, which you will build alongside your manager.
- The opportunity to progress within the Sainsbury's in-store management structure.
- A competitive salary and benefits package, including a pension scheme and cycle to work scheme.
About Sainsbury's:
Sainsbury's is a leading supermarket chain with a commitment to delivering excellent customer service and providing a great shopping experience for our customers.
We are passionate about developing our colleagues and providing opportunities for career progression.
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