Customer Experience Manager Contract

4 weeks ago


Chester, Cheshire, United Kingdom Sainsbury's Full time

About the Role:

As a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Lead a medium to large in-store team, assigning tasks and planning breaks, creating rotas, and addressing performance issues.
  • Work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.
  • Provide a brilliant handover from each shift to the next, ensuring a smooth transition of responsibilities.
  • Support the development of your team, helping them to put themselves in the customers' shoes and take genuine pride in delivering a better service.

What We Offer:

  • A clear induction and orientation program to help you settle into your new role.
  • A training plan specific to your needs, which you will build alongside your manager.
  • The opportunity to progress within the Sainsbury's in-store management structure.
  • A competitive salary and benefits package, including a pension scheme and cycle to work scheme.

About Sainsbury's:

Sainsbury's is a leading supermarket chain with a commitment to delivering excellent customer service and providing a great shopping experience for our customers.

We are passionate about developing our colleagues and providing opportunities for career progression.



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