Technical Implementation Specialist
5 days ago
LexisNexis Risk Solutions is a leading provider of risk assessment solutions for businesses. Our Business Services vertical offers a range of solutions designed to help companies drive revenue growth, maximize operational efficiency, and improve customer experience.
We specialize in helping businesses solve complex problems in areas such as Anti-Money Laundering, Identity Authentication, Fraud and Credit Risk mitigation, and Customer Data Management.
About Our TeamYou will be part of a team of technical consultants who provide integration and consulting services directly to external clients, sales teams, and other support staff for financial services, collections, healthcare, government, law enforcement, and insurance verticals.
About the RoleAs a Technical Consulting Specialist, you will be responsible for the successful implementation of assigned products at client sites. Your key responsibilities will include:
- Managing projects for the successful implementation of assigned products at client sites
- Providing pre-installation assessment, business and systems analysis, scheduling of hardware and software installation, and post-installation implementation assessment
- Owning overall success and client satisfaction with Integration Services projects and management of problem resolution
- Sharing feedback from clients to the Product team and Developers to improve service and products
- Mentoring Product Management and Product Marketing, and being significantly involved in the pre-sales process
To be successful in this role, you will need to have:
- Excellent communication skills to work effectively with Product and Development teams
- The ability to work well with others and discuss technical issues with clients
- Self-directed and task-oriented skills to manage multiple projects and deadlines
- Great time management skills to meet frequent and possibly conflicting deadlines and work schedules
- Exceptional collaborative and team skills to work effectively with cross-functional teams
- Excellent communication skills, including solid written, verbal, and presentation skills
- The ability to interact with ease at the executive level
- Pro-active leadership skills to drive project success
- Technical sales, consulting, or project management experience
- A Bachelor of Science degree or equivalent experience
Learn more about the LexisNexis Risk team and our company culture
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