ServiceNow Technical Implementation Specialist

5 days ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
Job Description

**About Us**

Konversational is a boutique consultancy that specializes in delivering exceptional customer experience expertise to help brands accelerate their digital transformation through the ServiceNow platform.

**Job Summary**

We are seeking a highly skilled ServiceNow Senior Technical Consultant to join our team. As a Senior Technical Consultant, you will be responsible for leading the technical implementations of ServiceNow in a consulting environment, with a focus on delivering seamless customer experiences.

**Key Responsibilities**

  • Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customer's project plan and program requirements.
  • Collaborate with architects and cross-functional teams to create and enhance features for our customers that drive usage, adoption, and value for customer needs.
  • Develop extensive technical product expertise on the suite of ServiceNow solutions and capabilities, acting as a Subject Matter Expert (SME) on all ServiceNow technical solutions and offerings.

**Requirements**

  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products and services, as well as digital-based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in CSM/Customer Experience environments.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

**What We Offer**

We offer a rapidly scaling boutique consultancy environment where you can work alongside top-tier colleagues and have opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

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