ServiceNow Implementation Specialist

7 days ago

London, Greater London, United Kingdom Square One Resources Full time

Job Title: ServiceNow Implementation Specialist | ServiceNow Developer - SC Cleared

Job Type: Contract

Company Introduction:

We have an exciting opportunity now available with one of our sector-leading consultancy clients. They are currently looking for a skilled SC Cleared ServiceNow Developer to join their team for a twelve-month contract.

Job Responsibilities/Objectives:

  1. End-to-end implementation, integrations (both, out-of-the-box and custom) and configuration of various modules of ServiceNow, including HAM Pro, SAM Pro, CMDB, ITOM Discovery, CSDM, ITSM, and Orchestration.
  2. Creation of solution architecture design documents (High-Level Design (HLD) & Low-Level Design (LLD)) and data models.
  3. Setup of Mid-Servers and other technical prerequisites.
  4. Creation of implementation strategies and roadmaps, mapping business requirements with ServiceNow capabilities.
  5. Creation of test cases and acceptance criteria.
  6. ServiceNow installation & commissioning, including implementation, integrations, documentations, User Acceptance Testing (UAT) criteria definition, tracking, and remediation.
  7. ServiceNow configuration and population, including configuration of data collection, software vendor onboarding, discrepancy reporting/interfaces, and SAM Management Information (MI) reports.
  8. Integration of third-party on-premise and cloud systems.
  9. Creation of Definitive Media Library (DML), including unsupported versions, creating standard operating procedure for DML.
  10. Identification and deployment of ITOM agents and/or discovery capabilities.
  11. Hardware contracts and software license entitlement import and license configurations, including custom license metrics.
  12. Perform reconciliation to ascertain usage and compliance positions are accurate and complete.
  13. Develop reclamation/re-harvesting rules.
  14. ServiceNow customizations, such as custom license metrics, custom tables, reports, and dashboards aligned to key HAM and SAM roles/personas.
  15. Support with the design and implementation/automation of SAM and HAM processes and IT Service Management (ITSM) workflows.
  16. ServiceNow maintenance and monitoring, including implementation of updates, data integrity checks, and performance monitoring.

Requirements:

Applicants should have a strong background in ServiceNow implementation and configuration, with experience in working with SC Cleared clients. A good understanding of IT service management processes and ITIL frameworks is also essential.

What We Offer:

As a ServiceNow Implementation Specialist, you will have the opportunity to work with a leading consultancy client, contributing to the delivery of high-quality ServiceNow solutions. You will be part of a dynamic team, working on exciting projects, and developing your skills and expertise in ServiceNow.

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