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ServiceNow Technical Implementation Lead

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

About the Role:

We are seeking a highly skilled ServiceNow Technical Implementation Lead to join our team at Konversational - The ServiceNow Customer Workflow Experts. As a key member of our consulting team, you will be responsible for leading the technical implementation of ServiceNow solutions for our clients.

Key Responsibilities:

  • Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
  • Work with architects and cross-functional teams to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
  • Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.

Requirements:

  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience of working in CSM / Customer Experience environments.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

About Us:

Konversational is a boutique consultancy that delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. We are a rapidly scaling company that offers the chance to work alongside top-tier colleagues, along with opportunities to push your own limits.

Our Culture:

We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.