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Technical Implementation Specialist

2 months ago

London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

About the Business

LexisNexis Risk Solutions is a leading provider of risk assessment solutions for businesses. Our Business Services vertical offers a range of solutions designed to help companies drive revenue growth, maximize operational efficiency, and improve customer experience. Our solutions address complex problems in areas such as Anti-Money Laundering, Identity Verification, Fraud Detection, and Credit Risk Management.


About our Team

You will be part of a team of technical experts who provide integration and consulting services to external clients, sales teams, and support staff across various industries, including financial services, healthcare, government, law enforcement, and insurance.


About the Role

As a Technical Implementation Specialist, you will be responsible for the successful implementation of assigned products at client sites. Your key responsibilities will include:

  • Managing projects for the successful implementation of assigned products at client sites
  • Providing pre-installation assessment, business and systems analysis, scheduling of hardware and software installation, and post-installation implementation assessment
  • Owning overall success and client satisfaction with Integration Services projects and management of problem resolution
  • Sharing feedback from clients to the Product team and Developers to improve service and products
  • Mentoring Product Management and Product Marketing, and being significantly involved in the pre-sales process


Requirements

To be successful in this role, you will need to possess:

  • Excellent communication skills to work effectively with Product and Development teams
  • The ability to work well with others and discuss technical issues with clients
  • Self-directed and task-oriented skills to manage multiple projects and deadlines
  • Great time management skills to meet frequent and possibly conflicting deadlines and work schedules
  • Exceptional collaborative and team skills to work effectively in a fast-paced environment
  • Excellent communication skills, including solid written, verbal, and presentation skills
  • The ability to interact with ease at the executive level
  • Pro-active leadership skills to drive project success
  • Technical sales, consulting, or project management experience
  • A Bachelor of Science degree or equivalent experience


Culture and Benefits

Learn more about the LexisNexis Risk team and our company culture here