Technical Implementation Specialist
1 month ago
About LexisNexis Risk Solutions: We're the go-to partner for risk assessment. Our Business Services vertical offers a range of solutions to help businesses drive growth, maximize efficiency, and improve customer experience. Our solutions tackle tough problems in Anti-Money Laundering, Identity Authentication, Fraud, and Credit Risk mitigation, and Customer Data Management.
About the Team: You'll be part of a team of technical consultants providing integration and consulting services to clients, sales teams, and support staff in financial services, collections, healthcare, government, law enforcement, and insurance verticals.
About the Role: As a Technical Consulting Specialist, you'll be responsible for implementing assigned products at client sites. You'll provide pre-installation assessment, business and systems analysis, hardware and software installation, and post-installation implementation assessment. You'll work collaboratively to achieve customer success.
Key Responsibilities
- Manage projects for successful implementation of assigned products at client sites
- Provide pre-installation assessment, business and systems analysis, scheduling of hardware and software installation, and post-installation implementation assessment
- Owning overall success and client satisfaction with Integration Services projects and management of problem resolution
- Share feedback from clients to the Product team and Developers to improve service and products
- Mentor Product Management and Product Marketing, and be significantly involved in the pre-sales process
Requirements
- Ability to communicate well with Product and Development teams
- Ability to work well with others and discuss technical issues with clients
- Self-directed and task-oriented
- Great time management skills to meet frequent and possibly conflicting deadlines and work schedules
- Exceptional collaborative and team skills
- Excellent communication skills including solid written, verbal, and presentation skills
- Ability to interact with ease at the executive level
- Pro-active leadership skills
- Excellent technical sales, consulting, or project management experience
- Bachelor of Science degree or equivalent experience
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