Technical Support Assistant

11 hours ago


Reading, Reading, United Kingdom CV-Library Full time
Job Description
The successful candidate will work as a Technical Support Assistant in our Data Centre Shift Team. The role involves supporting the maintenance and upkeep of data centre facilities, working closely with subcontractors and vendors to ensure smooth operations. If you have excellent communication skills and a passion for technical support, we would love to hear from you.

Main Responsibilities:
  • Support and facilitate subcontractors/vendors during planned, reactive, or project tasks while ensuring compliance with site procedures and safety documentation.
  • Rectify and record defects through the helpdesk to ensure SLA timeframes are met.
  • Provide rapid and effective responses to customer and helpdesk requirements.

Requirements:
  • Hold a valid UK driving license.
  • Technical qualification in either electrical or mechanical engineering.
  • Awareness of site criticality and work risks.
  • Good administrative skills with Microsoft Office packages.

Salary and Benefits: £45,800 per annum + £5,600 shift allowance, plus benefits including 25 days holiday + Bank holidays, Holiday Buy Scheme (up to 5 days), Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities, including opportunities for progression.

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