Technical Support Coordinator

3 hours ago


Reading, Reading, United Kingdom CV-Library Full time

About the Position: As a Technical Support Coordinator, you will play a critical role in maintaining the technical infrastructure of our organization, ensuring seamless operations and excellent customer service.

Duties:
  1. Provide technical assistance to internal customers, responding to inquiries and resolving issues in a timely and professional manner.
  2. Analyze and troubleshoot technical problems, working collaboratively with cross-functional teams to identify and address root causes.
  3. Develop and implement process improvements to enhance team efficiency and customer satisfaction.
  4. Train and mentor junior team members to ensure they have the necessary skills and knowledge.
  5. Stay up-to-date with industry trends and best practices to improve technical support services.
Qualifications:
  1. Demonstrated expertise in technical support and problem-solving.
  2. Strong analytical and communication skills.
  3. In-depth knowledge of Microsoft Office applications and technology platforms.
  4. Ability to work independently and collaboratively in a fast-paced environment.
Remuneration:

Estimated Annual Salary: £32,000 - £42,000 based on experience and performance.

Benefits: A competitive salary package, including bonuses, benefits, and career development opportunities.



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