Technical Support Professional

1 day ago


Reading, Reading, United Kingdom Microsoft Full time

Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global force with over 18,000 employees worldwide. As a Technical Support Engineer in this organization, you'll be part of a team that builds trust and confidence for every person and organization through delivering a seamless support experience.

We're seeking an experienced professional to join our Customer Service & Support (CSS) team. In this role, you'll own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration, and research skills.

This is a flexible role that allows up to 50% remote work. You'll have the opportunity to work with a diverse team and contribute to the development of Microsoft products and services.

Responsibilities

  • You'll respond to and resolve complex customer technical issues, collaborating within and across teams to leverage troubleshooting tools and practices.
  • You'll lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
  • You'll deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Requirements

  • Candidate must have hands-on working experience in technical support, technical consulting experience, or information technology experience.
  • Candidate must have worked in a global customer service environment resolving complex technical issues.
  • Must have worked on sys-admin, active directory, etc.
  • SCCM- Config Manager experience/ Cloud experience will be a plus.

Salary: £60,000 - £80,000 per annum



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