Technical Assistance Expert

4 hours ago


Reading, Reading, United Kingdom CV-Library Full time
Job Overview

We are seeking a highly skilled Software Support Coordinator to join our team. As a key member of our operations team, you will be responsible for providing technical assistance and support to users for basic issues related to various software applications.

Responsibilities:
  1. Provide technical support and assistance to users for basic issues related to various software applications.
  2. Identify and escalate complex technical issues to senior technicians.
  3. Document all incidents and resolutions using an incident management system.
  4. Collaborate with cross-functional teams to resolve technical issues.


The ideal candidate will have excellent communication and problem-solving skills, with a strong understanding of software applications and technologies. We offer a competitive salary package including £38,000 - £43,000 per annum, dependent on experience.

Why Work with Us?
CV-Library is a dynamic and innovative company that offers a range of benefits including flexible working hours, a comprehensive training program, and opportunities for career advancement.

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