Administrative Support Specialist

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full time

About the Role

We are seeking a highly skilled and motivated Administrative Support Specialist to join our team at North Staffordshire Combined Healthcare Trust. As a key member of our administrative team, you will provide essential support to our clinical staff, ensuring the smooth operation of our services.

Key Responsibilities

  • Provide first point of contact for clients, carers, and healthcare professionals, handling enquiries and prioritizing responses.
  • Process a high volume of self-referrals over the telephone, ensuring timely and efficient communication.
  • Coordinate appointments and treatment plans with therapists, maintaining accurate records and reports.
  • Support the clinical lead in monitoring and reporting on caseload activity, providing data-driven insights to inform service development.
  • Prepare and maintain administrative documents, including letters, reports, and presentations, ensuring compliance with Trust policies and procedures.
  • Collaborate with the Band 4 senior administrator to develop and implement administrative processes, ensuring seamless service delivery.
  • Provide guidance and support to new or less experienced employees, promoting a culture of excellence and continuous improvement.

Person Specification

  • Good basic education, including English language proficiency.
  • Desirable qualifications: NVQ3, ECDL, RSAII.
  • Essential experience: working in a busy office environment, with a focus on customer service and administrative support.
  • Desirable experience: telephone contact with service users, with a proven track record of providing excellent customer service.


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