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Rental Operations Assistant

2 months ago

Hounslow, Greater London, United Kingdom Europcar Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Returns Agent at Europcar Group.

As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout the rental process.

Key Responsibilities
  • Provide world-class customer service at every stage of the rental process
  • Work in a fast-paced environment to assist customers in our car parks
  • Collaborate with colleagues to ensure a smooth and efficient rental experience
  • Develop and maintain a thorough understanding of our products and services
  • Identify and resolve customer complaints in a professional and timely manner
What We Offer
  • Competitive basic salary and bonus earnings potential
  • Enhanced maternity leave and pension scheme
  • Free on-site car parking and discounted car hire rates
  • 20% discount on EE mobile phone contracts and discounted hotel rates through the Accor Group
  • Cycle2Work scheme and free annual eye tests
  • Confidential legal and support service through BUPA
  • Career progression and development opportunities
Requirements
  • A full, valid clean driving licence with a minimum of 4 years driving experience
  • Excellent communication and face-to-face interpersonal skills
  • Ability to work as part of a team in a fast-paced environment
  • Flexibility in working hours, including availability during the day, evenings, and weekends
  • Car rental/sales experience is desirable but not essential
About Europcar Group

We operate a wide range of vehicle mobility products, including vehicle rental and car sharing services. We help businesses keep their people on the road in low-emission vehicles and are adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver online shopping.

We are committed to providing a working environment that is flexible and nurtures career ambitions. Everyone counts at Europcar Group.

We are now building our operations for growth over the coming year and are seeking talented individuals to join our team.