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Reservations Coordinator

1 month ago

London, Greater London, United Kingdom Central UK Head Office Red Carnation Hotels (London) Full time
Reservations Coordinator Opportunity

We are seeking a highly skilled and detail-oriented Reservations Coordinator to join our Central Reservations team at Central UK Head Office Red Carnation Hotels (London). As a key member of our team, you will be responsible for managing hotel reservations, ensuring exceptional guest experiences, and driving sales growth.

Key Responsibilities:
  • Manage incoming calls and respond to reservation requests, confirmations, cancellations, and general inquiries in a professional and courteous manner.
  • Stay up-to-date on hotel promotions, pricing, and sales strategies to exceed guest expectations and achieve targets.
  • Respond to email requests and provide accurate information about our hotels in a timely and efficient manner.
  • Recommend food and beverage outlets to guests during the booking process.
  • Update all reservations made in our booking system, Opera Cloud, and ensure accuracy and attention to detail.
  • Participate in monthly test calls, achieving over 95% accuracy, and receive incentives for meeting this goal.
  • Sell, process, enter, and confirm room reservations, ensuring seamless guest experiences.
  • Handle guest concerns and feedback to convert room reservations at each of our hotels.
  • Conduct reservation check reports, double-checking bookings made by yourself to ensure accuracy.
What We Offer:
  • Professional training and development opportunities to enhance your skills and knowledge.
  • Product knowledge stays in the hotels after 3 months of service, ensuring you stay up-to-date on our offerings.
  • A recommend friend and family bonus scheme worth up to £600.
  • Free meals on duty and discounts on food and beverages in Red Carnation Hotel outlets.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to the Employee Assistance Programme and mental health champions in the department.
  • Employee of the quarter award of £100.
  • Discounted accommodation rates with The Red Carnation Hotel Collection.
  • Staff Appreciation Party and other Employee Recognition Events.

We electronically scan and store a copy of your passport/visa and/or ID card to verify your 'Right to Work' in the UK.