Gaming Operations Manager

4 weeks ago


Leicester, Leicester, United Kingdom The Rank Group Full time

Job Title: Gaming Manager

Job Summary:

We are seeking an experienced Gaming Manager to join our team at The Rank Group. As a Gaming Manager, you will be responsible for overseeing the table gaming and poker activities in our casino, ensuring the smooth operation of the gaming floor and delivering exceptional customer service.

Key Responsibilities:

  • Lead and develop a team of casino managers to deliver an effective gaming operation.
  • Use Tangam Management software and central teams to drive performance and maximize profitability.
  • Ensure resource planning and effective management of the gaming team to meet operational demand.
  • Drive customer service standards within the gaming team and ensure a positive customer experience.
  • Maximize venue profitability by managing effective and efficient gaming operations.
  • Be accountable for the smooth running of each casino shift and take decisions in the absence of the General Manager.
  • Conduct daily management of all aspects of the casino gaming operation, including poker if applicable.
  • Deliver Grosvenor gaming yields, handle growth while ensuring margin efficiency, and deliver poker growth if applicable.
  • Be responsible for analysis of table data and maintain an efficient, profitable gaming operation.
  • Support and consult with the Customer Verifications team to ensure sufficient levels of due diligence in place for eligible customers.

Requirements:

We are looking for a current PML License holder with extensive leadership experience in UK Gaming. You will have a proven record of achieving sales and yield targets and be able to demonstrate previous success in leading people and communicating standards and targets for a successful casino.

Previous experience may include roles such as Casino Manager, Operations Manager, Senior Casino Manager, Gaming Manager, Casino Operations Manager, Assistant General Manager, or similar.



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