Table Gaming Operations Manager

3 weeks ago

Leicester, Leicester, United Kingdom Grosvenor Casinos Full time
Casino Table Gaming Manager

About the Role

We're Grosvenor Casinos, a leading gaming operator with a strong presence in the UK. Our Leicester Casino is seeking an experienced Table Gaming Manager to support the General Manager and lead the gaming team in delivering exceptional results.

The successful candidate will have a proven track record in achieving sales and yield targets within a casino environment, with a deep understanding of UK gaming activities and regulations.



Key Responsibilities

The Table Gaming Manager will be responsible for:

  • Leading and developing the gaming team to deliver an effective gaming operation.
  • Utilising Tangam Management software to drive performance and ensure resource planning meets operational demand.
  • Ensuring effective training, development, and motivation of the gaming team.
  • Driving customer service standards within the gaming team and maximising venue profitability.
  • Being accountable for the smooth running of each casino shift and taking decisions in the absence of the GM.
  • Conducting daily management of all aspects of the casino gaming operation, including Poker if applicable.
  • Driving customer service standards for the gaming team, identifying customer needs, and acting on customer satisfaction feedback.
  • Delivering Grosvenor gaming yields, handling growth while ensuring margin efficiency, and delivering Poker growth if applicable.
  • Being responsible for analysis of table data and maintaining an efficient, profitable gaming operation.
  • Supporting and consulting with the Customer Verifications teams to ensure sufficient levels of due diligence in place for eligible customers.


What We Offer

We offer a competitive salary, a fantastic rewards package, and a comprehensive induction program to ensure your success. You'll have the opportunity to learn and grow with the guidance of experienced industry professionals and contribute to exciting project work that will make a meaningful impact on our business.

Our people-focused culture ensures you have the tools you need to thrive, and our high-performing culture sets the bar high to help you reach your full potential. We're committed to being an inclusive employer, ensuring fair and equal access to our services, and fostering your individual and team growth to help you succeed and excel.

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