Public Service Specialist
5 days ago
About the Role
The Commonwealth of Virginia is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Technician at the Tappahannock Customer Service Center. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Handle various customer transactions, including communicating policies, procedures, and regulations
- Issue IDs and process applications
- Administer vision, driver, and in-car road tests
- Process vehicle registrations and titling, tax collection, and other DMV-related services
Requirements
- Customer service experience working in a fast-paced environment
- Experience using a personal computer or other automated systems
- Excellent oral and written communication skills
- Experience working in a team or group environment
- Strong organizational, time management, problem-solving, and multitasking skills
- Ability to lift 10 – 25 pounds
What We Offer
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation
About Us
The Virginia Department of Motor Vehicles (DMV) serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. We operate upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We are committed to providing exceptional service to our clients and are seeking a dedicated and customer-focused individual to join our team.
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