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Logistics Customer Service Representative
3 weeks ago
About the Company:
Our client, a reputable logistics company, is seeking a skilled Customer Service Representative to join their team in Biggleswade. This role offers a competitive salary of £28,000 per annum, along with benefits such as training, career progression, and onsite parking. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to work effectively in a team environment.
About the Job:
As a key member of the team, you will be responsible for delivering exceptional customer service, responding to customer queries, and resolving issues in a professional manner. You will also be involved in administrative tasks, such as booking shipments, managing stock levels, and raising delivery documentation. With a bonus structure based on performance, there are opportunities for growth and development within the company.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions;
- Respond to customer queries and resolve issues efficiently;
- Manage bookings, stock, and queries in a timely and accurate manner;
- Raise delivery documentation on our in-house system;
- Greet customers, visitors, and drivers upon arrival;
- Direct calls and respond to inquiries;
- Work collaboratively with the team to achieve sales and customer satisfaction targets.
Requirements:
- Excellent communication and interpersonal skills;
- Strong attention to detail and organizational skills;
- Ability to multitask in a fast-paced environment;
- Proficient in Microsoft Office Suite;
- Ability to learn new systems and processes quickly;
- High school diploma or equivalent required; Bachelor's degree preferred;
