Concierge

4 weeks ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

We are seeking a skilled Concierge to join our team at Park Hyatt London River Thames. As a Concierge, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Provide exceptional guest service, ensuring that every interaction is personalized and memorable.
  • Stay up-to-date on local events, attractions, and services to provide guests with valuable recommendations.
  • Handle special requests and arrange for flowers, gifts, or special accommodations as needed.
  • Ensure that concierge resources are well-stocked and up-to-date.

Requirements

We are looking for a candidate with previous experience in hotel front office, preferably in the luxury segment. Strong communication skills and a deep understanding of the local area are essential. If you have a passion for delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Benefits

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt for you and your family and friends
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities

About Hyatt

We are a global hospitality company with a passion for delivering exceptional guest experiences. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide everything we do. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

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