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Customer Experience Ambassador

1 month ago

Bristol, Bristol, United Kingdom Hollywood Bowl Group Full time
About the Role

As a Team Member at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences. You will be responsible for creating lasting memories for our customers by providing outstanding service and support. Your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen, welcoming customers at reception, hosting parties on the lanes, or serving food & drink from our bar and diner.

Our centres are typically open seven days a week, from 9am to midnight. We require availability from Team Member applicants during our busiest times, which tend to be evenings, weekends, and public school holidays. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:

  • Weekday AM shifts are typically 09.00 - 17.00
  • Weekday PM shifts are typically 17.00 - 00.00
  • Weekend AM shifts are typically 09.00 - 18.00
  • Weekend PM shifts are typically 16.00 - 01.00


To be a successful Team Member, we'll want to see:

  • Great customer service, with the ability to communicate at all levels
  • High energy and the ability to work in a fast-paced environment
  • A friendly, supportive and helpful team player
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills


About Us

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We're proud to be ambitious market leaders in experiential family entertainment, with 74 centres across the UK and 13 centres in Canada. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, making us a more relevant, more competitive, and more resilient company.