Customer Experience Ambassador

1 day ago


Bristol, Bristol, United Kingdom Nationwide Building Society Full time

We are seeking a highly skilled Customer Experience Ambassador to join our team at Nationwide Building Society.

About Us

Nationwide is the world's largest building society, with over 15 million customers and a presence in almost every community across the UK. We're a mutual organisation, owned by our members who share a common goal: to provide fairer, more rewarding banking services that benefit everyone.

Job Description

This exciting role will see you working as part of a high-performing team, providing exceptional customer service and support to our members. You'll be responsible for delivering a first-class experience through various channels, including face-to-face, phone, and digital platforms.

Key Responsibilities:
  • Provide accurate and timely assistance to customers, resolving their queries and concerns efficiently
  • Upsell and cross-sell products and services to customers, identifying opportunities to enhance their financial well-being
  • Maintain knowledge of our products and services, ensuring up-to-date information is shared with customers
What You'll Need

To succeed in this role, you'll need:

  • A minimum of 6 months' experience in a customer-facing role, preferably in the financial sector
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • A keen eye for detail, ensuring accuracy and efficiency in all interactions
  • Basic knowledge of computer systems and software applications, including Microsoft Office
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience
  • A contributory pension scheme, where we match your contributions up to 16%
  • Up to 2 days' paid volunteering leave per year, supporting your community involvement
  • Access to an annual performance-related bonus scheme, recognising your hard work and dedication
  • Training and development opportunities, helping you grow professionally and personally
How to Apply

If you're passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, please submit your application, including your CV and a cover letter outlining your relevant experience and achievements.



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