Food and Beverage Operations Manager
3 weeks ago
About the Role
The Langham, London is seeking a skilled Food and Beverage Executive to join our team. As a key member of our Food and Beverage Administration Team, you will be responsible for ensuring all administration related to the F&B office is carried out effectively.
Key Responsibilities
- Support the Director and Assistant Director of F&B and all outlet managers on a daily basis
- Lead quality in the F&B division, producing reports from Medallia, Trip Advisor and other guest feedback channels to see outlet trends and defect areas
- Support the Director and Assistant Director of Food & Beverage with financial reports and analysis of revenues to enable the division to make smart and informed decision about the business such as menu engineering, cover comparisons and revenues by hour per department
- Respond to all guest compliments/comments/complaints in a timely fashion
- Establish and maintain a personnel management system within the F&B department including induction, training, etc.
- Champion the food safety training for food and beverage colleagues
Requirements
- Similar experience in a luxury 5* hotel
- Excellent knowledge of MS Office, Opera and Micros
- The ability to work under pressure
- Good organisation, the ability to think logically and work independently
- The ability adapt swiftly and seamlessly to situations that arise
- Excellent command in written and spoken English
- Knowledge of InDesign and Open Table would be advantageous
Benefits
The Langham, London offers a range of benefits to its employees, including financial wellbeing, mental wellbeing and physical wellbeing. Some of the benefits include:
- Financial wellbeing: paid overtime, discretionary service charge, 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Mental wellbeing: colleague recognition system, learning and development opportunities, access to the Employee Assistance Programme by Hospitality Action (24/7)
- Physical wellbeing: free meals on duty in our Staff Restaurant, uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
About Us
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on disability, gender identity, race, religion, marital status, or any other characteristic.
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.
Would you like to be a part of our team and contribute to our mission?
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