Food and Beverage Operations Manager

4 weeks ago


London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

Job Title: Food and Beverage Operations Manager

Job Summary:

We are seeking a highly skilled Food and Beverage Operations Manager to join our team at Hilton Worldwide, Inc. The successful candidate will be responsible for managing the operations of all Food and Beverage outlets to deliver an exceptional guest experience.

Key Responsibilities:

  • Manage all Food and Beverage Outlet operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Recruit, manage, train and develop the Food and Beverage team
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Develop menus with other members of Food and Beverage team
  • Accountable for monthly stock takes
  • Incentivise team members to maximize sales and revenue
  • Carry out annual and mid-year appraisals with Managers under your responsibility
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • Comply with hotel security, fire regulations and all health and safety legislation

Requirements:

  • Management and/or supervisory Food and Beverage experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us:

Hilton Worldwide, Inc. is a leading global hospitality company with a portfolio of 18 world-class brands. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.



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