Food and Beverage Operations Manager
4 weeks ago
**Job Summary:**
We are seeking a skilled Food & Beverage Supervisor to join our team at Imperial London Hotels. As a Food & Beverage Supervisor, you will play a key role in delivering exceptional dining experiences for our guests.
**Key Responsibilities:**
* Support the Food & Beverage Manager in overseeing daily operations in the Food & Beverage department
* Supervise F&B teams to ensure high standards of food and beverage service, stock management, health and safety, and guest satisfaction
* Receive and respond to customer feedback and complaints in a professional and efficient manner
* Oversee the service of food and beverages within outlets and maintain overall responsibility for the kitchen, food preparation, and beverage service
* Take responsibility for stock, including ordering, acceptance, and maintenance of stock levels and stock rotation
**Requirements:**
* Proven experience as a Food & Beverage Supervisor or similar experience
* Experience in people management and delivering high-quality customer service
* Food Safety or Food Hygiene qualification Level 2 or equivalent
* Strong knowledge of Food & Beverage, including latest drinks and stock management
* Minimum intermediate level use of MS Office (Word, Excel)
**Benefits:**
* 28 days holiday pro-rata increasing with length of service up to 33 days
* Free meals on duty
* Uniform and dry-cleaning
* Workplace pension scheme
* 300 Refer a Friend Scheme
* Employee recognition
* Employee awards
* Social events
* Interest-free Season Ticket Loan/Travelcard Loan
* 50% discount to friends and family in our hotels on hotel rooms and 20% discount in our restaurants (subject to availability)
* Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets
* Shopping discounts across several high-street brands and online retailers (via Each Person)
* Nursery Scheme via Each Person (subject to eligibility)
* Early Pay - Instantly access a portion of the pay you've already earned
* Mental health first aiders support and well-being
* Employee Assistance Programme - Supported by Hospitality Action
**Career & Development Benefits:**
* Training and development through our Imperial London Hotels Academy
* Access to fully funded apprenticeships (subject to eligibility)
* £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
* Access to Supported Study Scheme (subject to eligibility)
* Annual Free English Course accredited by UCL Centre for Languages & International Education
* Opportunity to explore other roles within Imperial London Hotels after 1 year of service
**Extended Benefits:**
* Technology Scheme (subject to eligibility)
* Cycle to Work Scheme (subject to eligibility)
* Electrical Car Scheme for senior management positions only (subject to eligibility)
**About Imperial London Hotels:**
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
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