Senior Spa Therapist

2 weeks ago

Manchester, United Kingdom THG Full time

About THG Experience

We're a global hospitality group that specialises in delivering exceptional experiences for our guests. Our portfolio of luxury properties, including King Street Townhouse Hotel, offers a range of services and amenities that cater to the needs of discerning individuals.

We're currently seeking a Senior Spa Therapist to join our team at King Street Townhouse Hotel. As a Senior Spa Therapist, you will be responsible for delivering exceptional guest service and ensuring that our spa facilities meet the highest standards of quality and cleanliness.

Key Responsibilities:

  • Greet guests at reception and deliver a memorable experience
  • Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
  • Maintain a professional, clean environment ensuring that our guests are comfortable
  • Fully understand existing treatments and procedures to effectively deliver a world-class service
  • Ensure that all treatment rooms are prepared and fit for purpose
  • Attend weekly/monthly team meetings and events
  • Deliver exceptional aftercare and retail recommendations to all clientele
  • High standards of presentation and cleanliness are maintained at all times
  • Delivering brand standards
  • Booking in clients and taking phone calls
  • Achieving treatment and retail targets

Benefits:

  • Exclusive room rates for you and your family
  • 20% off dining at our hotel, 50% off at Hale Country Club & Spa
  • Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
  • In-person or video GP consultations, discounted prescriptions, and physiotherapy
  • Increasing annual leave with service, plus your birthday off
  • Continuous learning and development opportunities
  • £250 bonus for referring a friend
  • Complimentary meals during shifts and provided uniforms
  • Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
  • Access to in-house Wellbeing Program
  • Pension scheme for financial stability

Requirements:

  • Specific experience within a spa/health club environment
  • Qualified to NVQ level 3 or equivalent
  • Experience with ESPA and Elemis is preferred but not essential
  • Impeccable attention to detail and customer service experience
  • Proven experience working as part of a successful team with excellent interpersonal skills
  • Knowledge in our brands NVQ level 3 beauty therapy or equivalent
  • Previous Beauty therapy experience in a 5-star/luxury background Natural leadership qualities

THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

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