Spa Therapist

3 weeks ago

Manchester, United Kingdom THG Full time

About THG Experience

We're a global technology group that specialises in taking brands direct to consumers. Our portfolio of leading brands and sites includes Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Job Description:

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience

We are currently seeking a Senior Spa Therapist to join our talented team at King Street Townhouse Hotel. As a Senior Spa Therapist, you will be responsible for delivering exceptional service and enhancing the experience for our esteemed members and guests.

The hotel boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such, we are very popular for christenings, wedding parties, anniversaries, and birthday celebrations. In addition to this, we also have regular corporate banquets and events.

Key Responsibilities:

  • Greet guests at reception to deliver a memorable experience
  • Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
  • Maintain a professional, clean environment ensuring that our guests/members are comfortable
  • Fully understand existing treatments and procedures to effectively deliver a world-class service
  • Ensure that all treatment rooms are prepared and fit for purpose
  • Attend weekly/monthly team meetings and events
  • Deliver exceptional aftercare and retail recommendations to all clientele
  • High standards of presentation and cleanliness are maintained at all times
  • Delivering brand standards
  • Booking in clients and taking phone calls
  • Achieving treatment and retail targets

Benefits:

  • Exclusive room rates for you and your family
  • 20% off dining at our hotel, 50% off at Hale Country Club & Spa
  • Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
  • In-person or video GP consultations, discounted prescriptions, and physiotherapy
  • Increasing annual leave with service, plus your birthday off
  • Continuous learning and development opportunities
  • £250 bonus for referring a friend
  • Complimentary meals during shifts and provided uniforms
  • Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
  • Access to in-house Wellbeing Program
  • Pension scheme for financial stability

Requirements:

  • Specific experience within a spa/health club environment
  • Qualified to NVQ level 3 or equivalent
  • Experience with ESPA and Elemis is preferred but not essential
  • Impeccable attention to detail and customer service experience
  • Proven experience working as part of a successful team with excellent interpersonal skills
  • Knowledge in our brands NVQ level 3 beauty therapy or equivalent
  • Previous Beauty therapy experience in a 5-star/luxury background Natural leadership qualities

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