Strategic Account Lead for McD

3 weeks ago

London, Greater London, United Kingdom Uber Full time
About the Role

Uber Eats is seeking an experienced Strategic Account Lead to manage our largest and most complex account, McD. This iconic brand is the largest single brand on Uber, and as such, even the smallest changes have a significant impact on our economics, marketplace, and customers.

This role requires a combination of strategic thinking, relationship and stakeholder management, and executional excellence. We are looking for a highly adaptable candidate who can pivot between long-term strategic initiatives and rapid, tactical actions, always showing up with curiosity, humility, and strong self and situational awareness.

Key Responsibilities
  • Strategic Thinking & Financial Management - Develop a strategy to achieve mutual goals across Uber and McDonald's, driving profitable growth and reliability of service for customers and seamless operations for franchisees.
  • Partner Management - Own and create an outstanding working relationship with the brand's HQ and franchisees, including getting buy-in to new Uber initiatives and collaborating to drive continuous improvements in reliability and economics.
  • Internal Stakeholder Management - Navigate Uber's matrixed organisation and gain alignment across teams to deliver against McD's priorities.
  • Team Leadership - Lead a small team of 2-3 with individual functional expertise, coaching and mentoring them to achieve executional excellence.
Requirements
  • Over 8 years of experience in consulting, operations, or strategy in a large business, preferably with restaurant and franchising experience.
  • Excellent partner management skills, with the ability to build strong and productive relationships across C-suite and day-to-day stakeholders.
  • Natural leadership skills, with the ability to build trust and navigate tough conversations.
  • Strategic thinking and commercial acumen, with the ability to manage multiple and often competing objectives.
  • Problem-solving and operational excellence, with a constant appetite for analysis and a ability to draw simple conclusions and translate them into actionable plans.
  • Stakeholder management, with the ability to influence teams and secure resources.
  • Team management, with the ability to motivate and lead a team behind a common goal.

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