Service Desk Operations Manager
6 days ago
Peaple Talent is partnering with an established organisation to find a skilled Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams.
The ideal candidate will have significant experience managing a global Service Desk team and knowledge of ITIL. Strong analysis and reporting skills are also essential.
Key Responsibilities- Lead and manage the team to support all IT Support Service aspects
- Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
- Analyse processes, find alternative solutions, and recommend new methods to improve service delivery
- Significant experience managing a global Service Desk team
- Knowledge and experience of ITIL
- Strong analysis and reporting skills
- Base salary: £60,000
- 25 days annual leave
- Cycle to Work scheme
- Onsite parking
If you have the skills and experience required for this role, please click the 'Apply Now' button to send us your CV.
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