Service Desk Operations Manager

6 days ago


Bristol, Bristol, United Kingdom Peaple Talent Full time
Job Overview

Peaple Talent is partnering with an established organisation to find a skilled Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams.

The ideal candidate will have significant experience managing a global Service Desk team and knowledge of ITIL. Strong analysis and reporting skills are also essential.

Key Responsibilities
  • Lead and manage the team to support all IT Support Service aspects
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
  • Analyse processes, find alternative solutions, and recommend new methods to improve service delivery
Requirements
  • Significant experience managing a global Service Desk team
  • Knowledge and experience of ITIL
  • Strong analysis and reporting skills
What We Offer
  • Base salary: £60,000
  • 25 days annual leave
  • Cycle to Work scheme
  • Onsite parking

If you have the skills and experience required for this role, please click the 'Apply Now' button to send us your CV.



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