Service Desk Operations Manager

6 days ago


Bristol, Bristol, United Kingdom Peaple Talent Full time
Service Desk Manager

Peaple Talent is partnering with an established organisation to find a skilled Service Desk Manager to oversee the operation of their field and desk-based Service Desk teams.

The Role
  • Lead and manage the team to support all IT Support Service aspects, ensuring effective performance management and customer satisfaction.
  • Monitor the quality of Service Desk interactions and analyse processes to find alternative solutions and recommend new methods.
The Candidate
  • Significant experience managing a Global Service Desk team, with knowledge and experience of ITIL.
  • Strong analysis and reporting skills, with the ability to set requirements for process changes.
The Package
  • Base salary: £60,000
  • 25 days annual leave
  • Cycle to Work scheme
  • Onsite parking

Interested candidates should send their CV to Peaple Talent for consideration.



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