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Customer Service Coordinator

1 month ago

Guildford, Surrey, United Kingdom Jago Consultants Full time

About the Role

We are seeking an experienced Customer Service Coordinator to join our team at Jago Consultants. The ideal candidate will have a background in the automotive industry and excellent communication skills.

Key Responsibilities

  • Taking incoming calls, providing service quotes, and reserving loan cars/collection appointments.
  • Raising paperwork/job packs in preparation of customer appointments.
  • Preparing retail invoices for customers, service history updates etc.
  • Updating vehicle and customer records.
  • Supporting front-line staff with administration duties.
  • General administrative duties/filing as required.

Requirements

  • Experience in a similar position within the motor trade is essential.
  • Knowledge of Kerridge computer systems is desirable.
  • Excellent communication and telephone skills are required.
  • A strong selling ability is necessary to promote services and previously unsold work to customers.

What We Offer

  • A competitive salary of £26,000 per annum.
  • A bonus of up to £5,000.