Customer Service Representative

5 days ago


Guildford, Surrey, United Kingdom Insight Employment Ltd Full time

About Insight Employment Ltd


Insight Employment Ltd is a family-run business with a long history in the industry, boasting a branch network of over 200 stores nationwide.


Job Overview:


We are seeking a friendly and reliable Retail Sales Advisor to join our team at one of our decorating supply company locations in Guildford.


This exciting opportunity involves providing exceptional service to customers, ensuring they receive top-notch assistance with their queries and purchases. A key aspect of the role includes maintaining an organized warehouse and delivering excellent customer experience through effective communication and problem-solving skills.


Responsibilities:


  • Deliver exceptional customer service, upholding our reputation for quality service delivery

  • Utilize product knowledge to offer recommendations and facilitate customer purchasing decisions

  • Mix paint for customers, process special orders, and coordinate stock requests within the Branch network

  • Contribute to sales growth by promoting Company product ranges, including wallpaper, paint, and fabric

  • Develop strong relationships with customers to understand their needs and provide tailored solutions

  • Promote seasonal and special items, increasing visibility and sales through effective merchandising strategies

  • Assist with stock maintenance in the branch and ensure timely distribution of deliveries


Requirements:


  • Exceptional customer service and communication skills, enabling you to effectively translate customer requirements into product recommendations

  • A personable, open, and friendly personality

  • An enthusiasm for teamwork, as well as individual work, with a willingness to learn and develop skills within our industry

  • Previous retail experience or product knowledge is advantageous but not essential, as full training will be provided to the right candidate


Work Arrangements:


This position involves working 40 hours per week over 5 days (Monday to Friday) with occasional Saturday shifts on a rota basis.


The branch operates Monday to Friday from 07:00am to 17:00pm and Saturday from 08:00am to 17:00pm.


Compensation:


You will be compensated at a rate of £12.10 per hour, with a 1-hour unpaid lunch break included.


Please note that this is a fixed-term contract lasting 6 months.


Unfortunately, due to the high volume of responses we receive, it's not possible to respond to every application individually. If you do not hear back from us within 7 days, please assume that you have been unsuccessful on this occasion.


We may retain your details on file and contact you if another suitable vacancy arises in the future.



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