Customer Care Representative

2 weeks ago


Guildford, Surrey, United Kingdom Nuffield Health Full time
Customer Care Representative - Wet Facilities
Nuffield Health is dedicated to delivering exceptional experiences for our members. As a Customer Care Representative - Wet Facilities, you will play a vital role in ensuring our members receive top-notch service. Your primary focus will be on maintaining a safe and welcoming environment in our wet facilities, responding promptly to any incidents, and providing outstanding support to our members.

About the Role
This position requires someone who is attentive, alert, and passionate about great customer care. You will work closely with our team to ensure every member feels valued and supported. Key responsibilities include helping members stay safe and healthy when using our wet facilities, creating a friendly atmosphere, and providing efficient service. To succeed in this role, you should possess excellent communication skills, be proactive in identifying potential risks, and demonstrate a genuine interest in customer care.

Salary and Benefits
We offer a competitive salary of up to £25,480.00 per annum, depending on your experience. Our comprehensive benefits package includes private healthcare, gym membership, and other perks designed to enhance your overall well-being.

Requirements
To be successful in this role, you must hold a National Pool Lifeguard Qualification (NPLQ) and be able to provide ongoing training records. A positive attitude, enthusiasm, and willingness to learn new skills are essential. We value teamwork and look for individuals who can connect with members, making them feel valued and supported.

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