Customer Experience Coordinator

1 month ago


Guildford, Surrey, United Kingdom Group 1 Automotive Full time
Role Overview

We are looking for a Customer Experience Coordinator to join our team in the heart of our aftersales department. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

Job Description

The successful candidate will have the ability to engage customers in a friendly and professional manner throughout the day, ensuring transparency and trust. They will also be skilled at identifying customer needs and opportunities for upselling, with previous experience in a target-driven role demonstrating their ability to meet goals.

In this role, you will keep customers informed and updated on the progress of their vehicle repairs, schedule vehicles for appointments in the workshop efficiently and accurately, and conduct pre-appointment customer calls to confirm bookings. You will also maintain precise and up-to-date customer records within our systems for effective service management.

You will actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue. The successful candidate will also have the opportunity to broaden their experience across both sites and brands, with the right support from us to progress as high as they can aim.

Benefits

We offer a range of benefits, including:

  • 24/7 online access to healthcare professionals
  • Car purchasing and lease schemes
  • Servicing, parts & accessory colleague discounts
  • Enhanced holiday allowance with length of service
  • Paid day off for your birthday
  • Company share purchase plan
  • Loan plans for colleagues, including toolbox and travel tickets
  • Colleague referral payments
  • Industry leading family friendly policies
  • Numerous training, learning and development options to suit everyone
Salary and Job Requirements

The estimated salary for this role is £28,000 - £38,000 per annum, depending on experience. To be successful in this role, you will need:

  • Excellent communication skills, with the ability to engage effectively with customers and colleagues
  • Demonstrated experience in delivering exceptional customer service
  • Skilled at identifying customer needs and opportunities for upselling
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target-driven role, demonstrating the ability to meet goals
  • A valid UK driving licence
Our Values

At Group 1 Automotive, we pride ourselves on our five core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. These values are incorporated in all we do, whether that be business functions, customer interactions, how we interact with the local community, or even how we view each other in the team.



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