Residential Experience Coordinator
8 hours ago
Homes for Students is a leading provider of student accommodation, dedicated to creating a positive and supportive environment for students. We value integrity, being a force for good, supporting one another, and fostering connections.
We are currently seeking a highly motivated and customer-focused Residential Experience Coordinator to join our team in Student Accommodation. As a key member of our operations team, you will play a vital role in upholding our values and putting students first.
The successful candidate will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will contribute to various back-office functions, providing administrative support to the operations team and General Manager. Your primary objective will be to ensure a seamless and enjoyable experience for all students, visitors, and external contacts.
Key Responsibilities:
- Provide cheerful and attentive reception services to students and visitors
- Handle customer and visitor inquiries via email, website, telephone, and in person
- Operate a professional helpdesk and telephone service
- Respond promptly and helpfully to student queries
- Solve problems and address complaints effectively
What We Offer:
A competitive salary of £20,000 - £22,000 per annum, depending on experience, plus a generous holiday package of 25 days, plus bank holidays
Access to exclusive retail discounts
Cycle-to-work scheme
Charity days per annum
We believe in equal opportunities and inclusivity
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