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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom ARC Full time
About the Role

This is a fantastic opportunity to join a growing team as a Customer Service Administrator at ARC, a specialist in Financial Services recruitment. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Customer Service: Handle incoming calls and emails from existing customers, responding to their queries and concerns in a professional and timely manner.
  • Administrative Support: Provide administrative assistance to the team, including data entry, document preparation, and other tasks as required.
  • Product Knowledge: Maintain up-to-date knowledge of all products and services offered by our clients, including mortgages and savings/investment products.
  • Market Research: Conduct market research and analysis of results to identify trends and opportunities for growth.
  • Communication: Liaise with external suppliers and maintain business relations with third parties as required.
Requirements
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong telephone element.
  • Administrative Skills: Good MS Office experience and an eye for detail.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work accurately within a fast-paced environment.
What We Offer
  • Competitive Salary: £25,000 per annum, plus annual bonus and overtime opportunities.
  • Professional Development: Opportunities for career progression and professional study sponsorship.
  • Company Benefits: Good company benefits, including pension and professional study sponsorship.