Customer Service Representative

4 days ago


Maldon, Essex, United Kingdom Wickes Building Supplies Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive experience in our stores.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Assist customers with their shopping needs, including answering questions, locating products, and processing transactions.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring that products are displayed and stocked efficiently.
  • Contribute to the achievement of sales targets and customer satisfaction goals, through effective communication and problem-solving skills.
What We Offer
  • A competitive salary and benefits package, including a bonus scheme and contributory pension plan.
  • Opportunities for career development and progression, with training and support to help you achieve your goals.
  • A range of employee benefits, including a colleague discount scheme and access to a discount platform.
  • A supportive and inclusive work environment, with a focus on colleague wellbeing and work-life balance.
About Us

Wickes Building Supplies Limited is a leading retailer of building materials and home improvement products. We are committed to providing exceptional customer service and delivering high-quality products to our customers. Our stores are designed to be welcoming and easy to navigate, with a wide range of products and expert advice available to help customers achieve their DIY and home improvement goals.



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