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Customer Service Manager

2 months ago

Maldon, Essex, United Kingdom Morrisons Full time

About The Role

We are a leading Food Retailer serving customers across the UK with a strong presence in the Essex Area.

Our business is focused on delivering exceptional Customer Service and we are seeking a high-performing Customer Service Manager to help us continue to grow and succeed.

Key Responsibilities

  • Lead and empower colleagues to deliver outstanding Customer Service
  • Listen and respond to customer feedback and react accordingly
  • Ensure Market Leading Availability across the store
  • Work with other Managers to lead a supportive and performance-driven department
  • Manage people routines, including scheduling, absence, performance, and talent conversations
  • Deliver training to ensure team capability and confidence
  • Enable colleagues to work across various departments
  • Identify and develop talent within the department
  • Build effective relationships with other operating departments
  • Lead colleagues to deliver outstanding performance against targets
  • Take a leadership role within the store
  • Ensure resource is planned thoroughly

What We Offer

You will play a vital role in our business and have a significant impact on our success. In return, we offer a competitive salary, superb benefits package, and excellent training and development opportunities.

About You

We are looking for an experienced Customer Service Manager who can lead and motivate a team to deliver exceptional customer service. You will need to have a passion for delivering outstanding customer service and be able to build and maintain relationships with key stakeholders.

Requirements

  • Experience of managing a team in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to build and maintain relationships with key stakeholders
  • Adaptability to change and ability to challenge effectively
  • Active listening and response skills

We are an equal opportunities employer and welcome applications from all sections of the community.