Reservation Services Coordinator

2 weeks ago


Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time £23,873
About the Role:

We are seeking an exceptional Reservation Services Coordinator to join our team at Thrifty Car & Van Rental. As a key member of our operations team, you will play a vital role in providing excellent customer service and supporting our customers through various communications and tasks.

Main Responsibilities:
• Providing support through a variety of communications to our customers and branches
• Accurately recording data using in-house systems
• Handling inbound and outbound calls from our branches and customers
• Creating an exceptional experience for customers while building trusting relationships and handling queries with confidence
• Ensuring all customer complaints are resolved to the customer's satisfaction
• Processing data accurately using a variety of in-house systems

What We Offer:
• A comprehensive fleet and a commitment to excellent customer service
• Exciting opportunities to become part of our family business where our people remain at the heart of everything we do
• A company pension scheme
• Employee discount scheme
• Cycle to Work Scheme
• Discounted car hire rates

Requirements:
• No prior experience is necessary as full training will be given
• Ability to work 40 hours per week as well as Saturdays on a rota basis
• Excellent communication and problem-solving skills

About Us:
Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are committed to providing exceptional customer service and support to our customers and branches.

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