Service Coordinator for Patient Care

2 days ago


Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation... Full time

At Royal Devon University Healthcare NHS Foundation Trust, we strive to create a culture of inclusivity where everyone can thrive. As a Service Administrator, you will play a vital role in delivering exceptional patient care.

About the Role

We are seeking an empathetic and organized individual to coordinate between patients and clinical staff. This fixed-term contract offers a unique opportunity for someone looking for a new challenge within customer service or administration.

The successful candidate will be responsible for answering patient calls and queries, validating patient pathways, and booking outpatient appointments. Strong communication skills and the ability to work collaboratively with other health services are essential.

As a member of our administrative team, you will also provide excellent support to colleagues, assist with telephone calls, and resolve enquiries for patients and their families.

Key Responsibilities
  • Coordinate patient care by communicating effectively with clinical staff and patients
  • Answer patient calls and queries, providing timely and accurate responses
  • Validate patient pathways and book outpatient appointments
  • Support the administrative team by assisting with telephone calls and resolving enquiries
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £25,000 - £35,000 per annum, depending on experience. You will also benefit from access to our occupational health services, flexible working schemes, and a comprehensive benefits package.

We value diversity and inclusivity at Royal Devon University Healthcare NHS Foundation Trust. We recognize the importance of creating a work environment that supports employees' well-being and career development. Our staff enjoy a range of benefits, including:

  • Access to our OFSTED-rated outstanding nursery onsite
  • Salary sacrifice options
  • Cycle to work scheme
  • National discount services


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