Service Delivery Coordinator

5 days ago


Exeter, Devon, United Kingdom Guinness Partnership Full time
Job Opportunity: Service Delivery Coordinator

The Guinness Partnership is a leading provider of affordable housing and care services in England. As a Service Delivery Coordinator, you will be part of our team that delivers rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.

About the Role:
You will report to the Operational Support Manager and be responsible for the following key tasks:
  • Providing effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
  • Coordinating the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
  • Maintaining the scheduling system and provide internal and external customers with timely and accurate information.
  • Liaising with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
  • Ensuring that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
  • Working closely with the commercial team in relation to subcontractor's purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
  • Ensuring compliance with GDPR regulations when processing customer data.
  • Taking appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
  • Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.

Key Requirements:
We require candidates with experience of scheduling work, working in a customer-focused environment, meeting performance targets, and excellent communication skills. Additionally, proficiency in working with databases is essential. If you're interested in this opportunity, please review the role profile to view all the key responsibilities and ensure you meet the essential criteria.

About Us:
The Guinness Partnership is an equal opportunities employer committed to equality of opportunity for all colleagues. We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Salary range: £35,000 - £45,000 per annum.

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