Wholesale Services Coordinator
1 week ago
About the Role:
We are seeking a highly skilled Wholesale Services Coordinator to join our team at South West Water. As a key member of our Wholesale Service Delivery Team, you will be responsible for providing exceptional customer service to our retailers and key stakeholders.
Key Responsibilities:
- Deliver results-oriented, customer-focused, and efficient service to meet industry-leading performance standards.
- Work closely with key stakeholders to resolve problems and ensure processes meet Service Level Agreements (SLAs).
- Arrange site visits for technicians to repair or replace water meters, install new meters, and complete various other non-household processes.
- Update information on new connections to the Wholesaler's Water and Sewerage Supply System for domestic and non-domestic purposes.
- Review and process applications for registration as a retailer to a newly connected supply point.
- Respond to and resolve retailer and non-household customer enquiries and complaints.
- Use online services to complete desktop surveys and determine whether a property is household or non-household.
- Manage incoming Trade Effluent requests and enquiries.
Requirements:
- Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths.
- Experience of working in a Service Desk or Contact Centre/Back Office process-driven environment.
- Excellent oral and written communication skills.
- Resilience and ability to stay calm under pressure.
- Ability to prioritise and organise tasks effectively.
- Desire to progress through a multi-skilled, fast-paced environment.
What We Offer:
- Competitive salary of £25,946 per annum.
- Excellent company benefits and localised incentives.
- Opportunities for career progression and professional development.
- A supportive and inclusive work environment.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please click apply now to be considered for this exciting opportunity.
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