Wholesale Services Coordinator

3 weeks ago

Exeter, Devon, United Kingdom South West Water Full time
About the Role

We are seeking a highly skilled and motivated Wholesale Services Coordinator to join our team in Exeter. As a key member of our Wholesale Service Delivery Team, you will be responsible for providing exceptional customer service to our retailers and key stakeholders.

Key Responsibilities
  • Deliver results-oriented, customer-focused, and efficient service to our retailers and key stakeholders.
  • Work in a fast-paced environment, using strong communication, problem-solving, and IT skills to support key stakeholders.
  • Provide gold standard service to our retailers and key stakeholders by delivering results-oriented, customer-focused, and efficient service that meets the industry-leading performance for the Market Performance Standards.
  • Use a blend of your strong communication, problem-solving, and IT skills to take a proactive approach to support key stakeholders from the first point of contact to finding the perfect resolution to their problem.
  • Work in a team environment to ensure a high level of service is maintained to external and internal customers.
Requirements
  • Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths.
  • Experience of working on a Service Desk or Contact Centre/Back Office process-driven environment.
  • Excellent oral and written communication skills.
  • Resilience, ability to stay calm when under pressure.
  • Ability to prioritise and organise.
  • The ability to work under own initiative and as part of a team to ensure a high level of service is maintained to external and internal customers.
What We Offer
  • Generous holiday allowance plus bank holidays.
  • Buy or sell annual leave to offer you extra flexibility.
  • Buy a bike and safety equipment tax-free, through our Cycle to Work scheme.
  • Free car parking at the majority of our sites.
  • Take up to 26 weeks' additional maternity leave.
  • Share your parental leave and split your time off to care for your child how you choose.
  • Invest in Pennon Group Plc through our employee share schemes.
  • We support our people by offering a free, confidential Employee Assistance Programme.
  • Look after your wellbeing with our Champion Health support platform.
  • Enjoy free eye tests and discounts on frames and lenses at Specsavers.
  • Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms, and much more through Perkbox.
  • A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage, and more.
  • A discretionary Bonus.
  • Competitive Contributory Pension.

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