Care Operations Leader
4 weeks ago
We are seeking a highly skilled and experienced Hub Manager to lead the Southwark Shared Service Hub, supporting multiple branches and ensuring a seamless intake of new referrals. This role requires a strong understanding of compliance and growth strategies, as well as excellent leadership and stakeholder management skills.
As a key member of our team, you will be responsible for managing day-to-day operations, coordinating customer onboarding, and driving business objectives forward.
Key Responsibilities
Leadership and Management:
• Provide strategic leadership and direction to Field Care Supervisors and Intake Coordinators.
• Foster a culture of excellence, promoting high-quality care and customer satisfaction.
Operational Management:
• Oversee the day-to-day operations of the Southwark Shared Service Hub.
• Develop and implement effective compliance strategies to ensure regulatory requirements are met.
Stakeholder Management:
• Build and maintain strong relationships with Local Authorities, CCGs, and Commissioners.
• Collaborate with stakeholders to drive growth and deliver responsive, high-quality care.
Requirements
To be successful in this role, you will need:
- A minimum of 4 years in a management role within the Health and Social Care industry, ideally with a background in Domiciliary Care.
- Proven experience in people management, with the ability to lead, motivate, and drive a team towards business objectives.
- Strong leadership and stakeholder management skills, with the ability to build and maintain effective relationships.
- A solution-focused approach to overcoming challenges, with excellent problem-solving and negotiation skills.
- Proficiency in IT, including Microsoft Office (especially Excel) and experience with bespoke systems.
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